Return Policy (for orders placed on hellofranki.com)

We’re confident that you’ll love our products, but every once in a while, the color or fit may not be what you expected. We get that, and to make your life easier we offer hassle-free returns within 30 days from purchase.

For a full refund, items must be unworn and unwashed, with their tag still on. Exclusions apply on sale items and specialty merchandise, as noted on their respective product pages. Items marked as final sale are not eligible for returns.

Returns are processed within 10 business days from when they're received (usually sooner). Please note that, depending on the bank, reimbursement may take an additional couple of days to reflect on your bank statement.

Return Policy (for orders on francescas.com and in stores)

Please visit francescas.com